Returns authorisation

Before returning any item please contact our sales sales office who can arrange returns paperwork and issue a returns number.


Returning item(s)

If you are returning items to us using your own arranged courier service, please send them back to the address on the returns form provided ensuring you obtain a proof of delivery from your chosen courier.

We reserve the right to refuse any return which does not include the returns authorisation paperwork and a returns number.

Items returned without the appropriate paperwork and proof of return may not be credited.


Packing the item(s)

Please wrap the item securely to ensure no damage is sustained in transit and include the returns paperwork.

Often the packaging in which the item was sent can be used for its return.

We cannot be held responsible for any damage sustained during transit back to us which may result in a credit not being issued.


Unwanted Item(s)

Unwanted items may be returned within 7 days of receipt in the condition they were received, provided the item is a standard stock item.

Credits or refunds will only be issued once we are in receipt of the returned goods.

Non-stock and special items cannot normally be returned (subject to manufacturers’ return policy).

If returned to us at a cost to the customer, we will credit or refund the value of the goods less the administrative fee and the original delivery charge.

If it is required for us to collect the goods we will credit or refund the value of the goods less the collection charge, administrative fee, and the original delivery charge.


Faulty Items

If you suspect that a product is faulty, please contact our sales office in the first instance who will try to help in resolving any issues.

Items found to be faulty within 14 days of receipt will be replaced or credited once inspected.

Items returned outside of this timescale will be subject to the manufacturer’s warranty, details of which are available on request.

If a product is found to have no fault or is faulty due to misuse then no replacements or credit will be issued and the return of the goods to the customer will be subject to a delivery charge.


Damaged Item(s)

Damaged items will be replaced provided the delivery note is clearly marked as damaged on receipt and we are notified within 24 hours of the delivery.

All packaging and contents must be retained for inspection unless we state otherwise.

Replacement items will not be sent until the damaged items have been returned and inspected.


Administrative Fee

Any administrative fees due will be charged at 15% of the invoice value or £15.00, whichever is greater.


Collection Charge

If a collection is required, it is chargeable at £31.00 + VAT up to 20kg weight. Anything exceeding 20kg must be quoted at the time of request for collection.