Delivery Information

Delivery Information

Delivery Days

We deliver Monday to Friday excluding public holidays (“Working Days”) and aim to dispatch your goods as quickly as possible but we cannot assume responsibility for delays due to remote delivery locations or adverse weather conditions. Our delivery timescale is an estimate and not a guaranteed timescale for delivery.

Deliveries may arrive anytime between 8am – 6pm. We may occasionally be able to provide an approximate ETA, but this is never a guarantee.

 

Standard Delivery Lead Time

Our standard lead time is 2-3 business days. The cut-off time is 3:30pm (Mon-Fri excluding bank holidays). Any orders placed after this time are likely to add an additional working day to the lead time.

 

Delivery Area

At this time, we can only deliver to mainland UK, we cannot fulfil orders placed outside of mainland UK.

Delivery Costs

Below is a guideline estimate of what those delivery costs will be, these costs exclude VAT.

Standard Delivery (2-3 working days) – £7.95

Split Orders

Your goods may be dispatched from different locations depending on our stock holding or the stock status, therefore it is possible that your order will be split and received as two different consignments at two different times.

If you have only received a partial order, please allow the full lead time before querying the remainder of the order – your remaining goods may already be on their way to you.

A signature may be required upon delivery of your order. Anyone at the delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example, an office address that has been provided for delivery.

If you have any questions regarding delivery please contact us sales@upwoodch.com.

Failed Deliveries

Generally, if a delivery attempt has failed as no one was available at the delivery address to receive the goods, delivery will be re-attempted the following working day.

Delivery Surcharge

Standard delivery is £7.95. An additional surcharge for delivery may be applied to your order. This is dependent on the delivery location and the weight of goods. We will contact you for approval if an additional surcharge applies before your order is despatched.